Frequently Asked Questions


What are the Red/Amber/Green ‘traffic light’ Tags ?

The Red/Amber/Green Tags are the only colour tags in Snapfix.
They are used to show progress.  For example, Red indicates that an issue has been ‘reported’ (i.e. new job), Amber is when it is ‘in progress’, and Green is when it is ‘complete’.  Simple and efficient.
Using colour tags, you can easily see what jobs need attention at any point in time.


Q: What are the different types of users in Snapfix ?

A:  There are 2 types of users.  Admin and User.
The ‘Admin’ manages the business.  ‘Users’ are part of the business.
If a User takes a Snapfix (Photo, Video or Text), the Admin will be able to instantly see it.  So when a User reports an issue (e.g. leaking tap), the Admin will be able to see it instantly, and share it with a Contractor (who is another User).


Q: What can an Admin do that a User cannot ?

A: The ‘Admin’ manages the business.  The Admin is the person who adds Users to the business, as well as creating the Tags that are unique to that Business.  The Admin can also ‘delete’ and ‘archive’ Jobs.


Q: What is the simplest way to report an issue ?

A: The simplest way to report an issue is to take a photo.